Legal
Privacy Policy
Last updated: 1 September 2026
PVR Groups Ltd respects your privacy and handles personal information responsibly. This policy explains what information we collect through our website and enquiries, why we use it, and the choices available to you.
Information we collect
When you contact us, we may collect your name, email address, telephone number, enquiry type, message and any property or booking information you choose to provide. Our booking platform may collect additional information under its own privacy terms when you check availability or make a reservation.
How we use information
- To respond to enquiries and provide requested services.
- To manage accommodation, bookings and business relationships.
- To take steps before entering into a contract and to perform our agreements.
- To meet legal, regulatory, accounting and safety obligations.
- To protect our legitimate business interests and prevent misuse.
Legal bases
Depending on the situation, we process information because it is necessary for a contract, to take requested pre-contract steps, to comply with law, for legitimate interests, or with your consent.
Sharing information
We may share relevant information with service providers involved in accommodation or property operations, such as booking, payment, cleaning, maintenance, compliance and professional advisers. We do not sell personal information.
Retention and security
We retain information only for as long as reasonably required for the purpose collected, legal obligations and dispute resolution. We use proportionate organisational and technical safeguards, although no internet transmission can be guaranteed completely secure.
Your rights
UK data-protection law may give you rights to access, correct, erase or restrict your information, object to certain processing, or request portability. Some rights depend on the circumstances and legal retention requirements.
Cookies and external services
This website uses essential technology required to operate. Links to external booking, social-media or messaging services take you to services governed by their own privacy policies.
Contact
For privacy questions or requests, email contact@pvrgroupsltd.co.uk. You may also raise concerns with the UK Information Commissioner’s Office at ico.org.uk.